I have a quwestion

Thank you for your patience! Your AT&T Representative will be with you shortly.
Welcome! You are now chatting with ‘Vanessa‘
Vanessa: Hi David, Thanks for chatting, let me help you with your concern
Dave: thank you
Vanessa: Your welcome!
Dave: You’re, not your.
Vanessa: I’m not sure what you mean.
Dave: You wrote “Your welcome”, but you should have written “You’re welcome.”
Vanessa: Do you have a quwestion?
Dave: No, but I have a question.
Vanessa: ok. Please inform me once done.
Dave: Once what’s done?
Vanessa: Go ahead
Dave: What?
Vanessa: I see. So everything is ok now
Vanessa: Or you would still want me to assist you in doing it?
Dave: I haven’t asked a question yet. Or even a quwestion.
Vanessa: Ok let me verify that
Dave: I didn’t ask. Scroll back up.
Vanessa: No problem
Vanessa: Is there anything else that I can assist you on your wireless account?
Dave: Yes, I’d like to ask a QUESTION.
Vanessa: I can see how that can be frustrating for you.
Dave: Um, yes?
Dave: I just want to know why I am not getting a paper bill when two months ago, I requested to receive paper bills again.
Vanessa: change settings
Dave: What?
Vanessa: When you click profile, scroll down till you get Billing contact info
Vanessa: I am seeing that you made the request in December. You must be patient. It takes up to 48 hours to process.
Dave: It’s the last day of January. I think we’re well past the 48 hour mark.
Vanessa: I can see how that can be frustrating for you.
Dave: sigh…
Dave: Can you perhaps direct me to the page on the site where I can change that.
Vanessa: When you click profile, scroll down till you get Billing contact info
Vanessa: Then change settings
Dave: Thank you
Vanessa: Your welcome.
Vanessa: j/k You’re welcome. See I’m learning!!
Dave: Word.